Faq.

HOW MUCH SPACE IS NEEDED PER BED SET-UP?

We offer two set-ups: Standard and Large. The most commonly used is the Standard as it allows for more beds and it fits in smaller spaces. 

The Standard set-up is ideal for children/pre-teens 5 feet or shorter. As for the Large set-up, this uses regular twin size beds which accommodates anyone taller than 5 feet. Keep in mind twin size mattresses take over more space.


We always suggest you refer to the exact dimensions below, to make sure you have enough space. Depending on how many kids you will have, then multiply by that number. We will go over this during our virtual consult when you show us the space where you plan to locate the beds. Normally, you will need 15 ft x 10 ft for 4 BEDS.

HOW DO SLEEPOVERS WORK?

When you choose a theme, that theme comes with everything that's listed. Our set-ups will be as shown in each picture. The day of the event, we will come in the afternoon and set everything up for you. Next day we come back and take all set-ups down and pick up ALL items that were delivered originally. 

DO YOU CLEAR THE SLEEPOVER AREA FROM FURNITURE OR CLUTTER?

We do not. You will need to have the area free of furniture or clutter prior to our arrival as we DO NOT MOVE furniture or clutter. Any delays will be billed at $50 per increment of 15 minutes. If we move any furniture, $100 will be deducted from your deposit.

KIDS LOVED THE SET-UP AND STUFFED TOYS, CAN THEY KEEP IT?

All items in a set-up are for rent only, unless indicated otherwise. However, if you want to keep any of the toys or pillows, let us know and we will arrange this for an extra fee. This fee depends on the item, but it can range from $15-$50 per toy or stuffed pillow.

HOW DO I BOOK MY PARTY?

Easy! Request a virtual consultation here and we will go over any questions you may have. We also go over the space requirements and coordinate the event date and time. After our virtual meeting, we send you an agreement for your review and signature along with an invoice. Everything is done online so no need to drive anywhere. Your event is considered BOOKED only when both, the agreement is signed and deposit is paid. If you have any questions before our virtual consult, please call us anytime at 954-399-3727.

DO YOU REQUIRE A DEPOSIT?

Yes – 50% is required upon booking. Payment of this first half secures your party date and preferred theme. Remaining balance is due 2 weeks before the event date. Failure to pay in full 2 weeks prior to event will change your event from RESERVED to RESCHEDULED automatically. You will have the opportunity to reschedule for any other available date within 120 days from the original date.


We also require a REFUNDABLE Damages Deposit of $150-250 (depending on theme) for any damages that may arise from the event. This damages deposit is due with the final payment 2 weeks before the event and is returned to you 2 days after an inspection of all items is completed. You will receive an email letting you know the deposit has been refunded and/or any damage deductions. Your bank may take up to 10 business days to reflect that on the statement.

DO YOU SANITIZE ALL RENTAL ITEMS?

Absolutely! We want our set-ups to be free of worries and safe. We take sanitizing very serious and every single item used in our set-ups is washed and/or sanitized immediately after used. Everything is stored in a "debris and animal" free space and kept in plastic sealed (sanitized) containers.

DO I HAVE TO WASH THE LINENS AFTER THE SLEEPOVER?

Nope! That's part of the service we provide. You don't have to worry about a thing. We deliver, set-up, take down and pickup. We also do all the washing and sanitation.

I DOn't see pillows in your pictures. do you provide pillows?

We do not. Because of how personal pillows are and the difficulty to sanitize, we recommend you ask all kids to bring their own. It's also a nice way for them to feel a little at home while away from home. :)

can the set-up be rented for more than one night?

Definitely. Let us know in the Virtual Consult request and we will discuss and quote you on this.

what forms of payments do you accept?

We accept credit card payments online. If you would like to pay with a bank deposit, please let us know so we can provide you the bank information. Cash is also accepted as long as you drop it off in our business location by the required dates.

what is your cancellation policy?

We understand things can happen that affect your event date, so we offer a rescheduling policy to accommodate life. However, if you still need to cancel, a minimum of 14 days' notice prior to the reserved event date must be given. A request to cancel within 14 days of the event date will be denied. In the event of cancellation, we reserve the right to keep 50% of the fees paid except your damages deposit which will be refunded in full.

what is your reschedule policy?

You can request to reschedule up to 48 hours before the reserved date. You must reschedule for a date within 60 days from the original reserved date. Failure to reschedule within 60 days will forfeit any and all fees paid with the exception of the damages deposit.


For custom themes, you must reschedule for the same theme as inventory has been purchased already. No changes in the theme are allowed when rescheduling custom theme parties

Are there any extra fees?

DELIVERY FEE:

There is a Delivery Fee which includes: milage, tolls, parking, and gas based on the following:

20 – 30 Miles Outside of 33027 (Pembroke Pines): $50*

30 – 40 Miles Outside of 33027 (Pembroke Pines): $75*

50 – 60 Miles Outside of 33027 (Pembroke Pines): $100*

*Updated to reflect gas price increases- thank you for your understanding.

STAIRS:

There is also an extra charge of $50 if required to go up or downstairs. We do not do events that require more than the equivalent to 1 floor of stairs.

Kids Party Service and Sleepover Party Rentals serving Miami, Coral Gables, Doral, Miami Gardens, Aventura, Sunny Isles, Pembroke Pines, Weston, Davie, Cooper City, Plantation, Margate, Fort Lauderdale, and Boca Raton areas.